WELCOME to the first post of the official Telelink Call Centre blog!
Our aim for this blog is to be an informative, easy way to keep informed about what we do best: talking to your customers about the issues that are important to your business.
We want this to be a great resource for customer and co-workers alike as we share what’s going on in the industry and of course, in our company. At Telelink, we always like to keep on top of what’s happening across the industry—whether it’s in our backyard or on the other side of the world.
So keep checking back as we post on topics like improving Customer Satisfaction, navigating the Customer Experience, handling Employee Issues and lots of company news and updates!
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In the meantime, let’s get started with an online resource that could easily be applied to any answering service looking to improve their metrics.
We found Call Center Mathematics, a 76 page document about how to best use one simple mathematic formula to plan for optimal call center success. Now, don’t let the idea of using math equations scare you; the guide is written in easy to understand terms and, by its own admission, requires next to no skill in mathematics. Whether or not you choose to integral these teachings into your day to day, it’s interesting food for thought!
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