Telelink can answer your technical calls, provide Tier 1 technical support, and then escalate any Tier 2 calls to your on-call expert. Using our scripting software and your FAQs, our agents can be trained quickly and efficiently on your account; allowing you 24/7 toll-free technical support for a fraction of the cost of hiring and training your own.
Unparalleled Employee Education
Over 80 percent of Telelink's agents are university or post secondary graduates, highly skilled and highly trained, ensuring your customers get the same service they would receive if speaking with your front-line staff directly.
Call 1 888 693 2255 to find out more or click here to request a quote.
Thursday, January 14, 2010
Monday, January 11, 2010
Why Choose Telelink?
45 Years in Business
At Telelink we are proud of our roots and our beginnings greatly influence the way we do business today. Telelink, The Call Centre Inc., has been providing quality customer service solutions for our clients since 1966. Our founder, Tom Ryan, established the company 45 years ago with one cord board and two telephone secretaries.
From traditional cord boards to the latest automated ACD switch - we've come a long way! One thing hasn't changed though; and that's the way we do business. At Telelink we believe in friendly, courteous service towards our clients and yours. We offer reliable call centre solutions that will exceed your expectations. Our quality management systems ensure consistent telephone experiences; every time. Expansion and scalability meet the needs of all size projects and call centre applications, so you can be assured that Telelink can handle your service requirements, no matter how big or small.
Canadian customer service call centre - ISO 9001:2000 Registered
Our vision for reliable 24/7 telecommunications has grown to become Telelink today - an award-winning, ISO 9001:2000 Registered customer service call centre. We specialize in inbound and outbound telephone support, 24/7, 365 days a year. Our services include order processing, reservations, appointment bookings, emergency response, and off-site reception and market research, satisfaction and opinion surveys and political polling.
Outsourcing solutions add to your bottom line
Want to see your business grow? We have the human resources, technical infrastructure, stability, creditability and expertise to be your long-term strategic partner for your call center services. Telelink offers value, quality, and cost savings to your organization through our inbound and outbound customer care call centre solutions. We are confident that the level of service and competitive pricing that we provide show you our commitment to earning your business.
Trained and professional customer service representatives
A happy workforce is a productive workforce. We are dedicated to the personal and professional development of each and every one of our employees. We foster growth through encouraging incentives, recognizing family values and promoting from within.
Telelink's unique culture allows us to deliver a telephone based customer service strategy proven to exceed industry standards and customer expectations. We believe in honesty, integrity and service. At Telelink we also believe in increasing your profits and giving you a sustainable competitive advantage.
From a cord board and two telephone secretaries to a leading edge call center offering the latest in call centre technology, innovative services and a quality management system achieving ISO 9001:2000 Certification, Telelink is the right choice for your businesses call centre needs.
At Telelink we are proud of our roots and our beginnings greatly influence the way we do business today. Telelink, The Call Centre Inc., has been providing quality customer service solutions for our clients since 1966. Our founder, Tom Ryan, established the company 45 years ago with one cord board and two telephone secretaries.
From traditional cord boards to the latest automated ACD switch - we've come a long way! One thing hasn't changed though; and that's the way we do business. At Telelink we believe in friendly, courteous service towards our clients and yours. We offer reliable call centre solutions that will exceed your expectations. Our quality management systems ensure consistent telephone experiences; every time. Expansion and scalability meet the needs of all size projects and call centre applications, so you can be assured that Telelink can handle your service requirements, no matter how big or small.
Canadian customer service call centre - ISO 9001:2000 Registered
Our vision for reliable 24/7 telecommunications has grown to become Telelink today - an award-winning, ISO 9001:2000 Registered customer service call centre. We specialize in inbound and outbound telephone support, 24/7, 365 days a year. Our services include order processing, reservations, appointment bookings, emergency response, and off-site reception and market research, satisfaction and opinion surveys and political polling.
Outsourcing solutions add to your bottom line
Want to see your business grow? We have the human resources, technical infrastructure, stability, creditability and expertise to be your long-term strategic partner for your call center services. Telelink offers value, quality, and cost savings to your organization through our inbound and outbound customer care call centre solutions. We are confident that the level of service and competitive pricing that we provide show you our commitment to earning your business.
Trained and professional customer service representatives
A happy workforce is a productive workforce. We are dedicated to the personal and professional development of each and every one of our employees. We foster growth through encouraging incentives, recognizing family values and promoting from within.
Telelink's unique culture allows us to deliver a telephone based customer service strategy proven to exceed industry standards and customer expectations. We believe in honesty, integrity and service. At Telelink we also believe in increasing your profits and giving you a sustainable competitive advantage.
From a cord board and two telephone secretaries to a leading edge call center offering the latest in call centre technology, innovative services and a quality management system achieving ISO 9001:2000 Certification, Telelink is the right choice for your businesses call centre needs.
Welcome to the Telelink Call Centre Blog
Welcome to the Telelink Call Centre Blog where I will be providing articles and resources relating to the call center industry and post updates regarding our service offerings.
First a summary about who we are and what we can offer your business to improve customer service and increase sales.
Telelink, The Call Centre Inc., is a leading customer service call centre, specializing in inbound and outbound telephone support to help grow your business. Since 1966, Telelink has been providing outstanding customer service support and today is a market leader in telephone based customer service through live answering services and call centre solutions. At Telelink, we understand the increasing demands and expectations of today's consumer. With over 44 years of service, our award-winning and ISO 9001:2008 certified company will help you grow your business. We offer 24/7 services, 365 days a year, including traditional answering and message taking service, market research, order taking, reservations, emergency response, opinion polls and telephone surveys, appointment booking, offsite receptionist, and more! Whatever your requirements, from two calls a day to 2000, Telelink has the resources.
Our mission is to leverage our dynamic corporate culture which fosters the growth and success of our entire team, allowing us to deliver a telephone based customer service strategy proven to exceed industry standards and customer expectations while increasing their profits and giving us both a sustainable competitive advantage.
At Telelink we are proud of our accomplishments and are determined to continue to build a quality company that will exceed customer expectations. We will position ourselves for long-term sustainability and maintain our status as an industry leader in the delivery of telephone based customer service.
Call 1-888-693.2255 to learn how over 4 decades of our success can add to your bottom line.
Sydney Ryan
Partner/VP Marketing
Telelink, The Call Centre Inc.
First a summary about who we are and what we can offer your business to improve customer service and increase sales.
Telelink, The Call Centre Inc., is a leading customer service call centre, specializing in inbound and outbound telephone support to help grow your business. Since 1966, Telelink has been providing outstanding customer service support and today is a market leader in telephone based customer service through live answering services and call centre solutions. At Telelink, we understand the increasing demands and expectations of today's consumer. With over 44 years of service, our award-winning and ISO 9001:2008 certified company will help you grow your business. We offer 24/7 services, 365 days a year, including traditional answering and message taking service, market research, order taking, reservations, emergency response, opinion polls and telephone surveys, appointment booking, offsite receptionist, and more! Whatever your requirements, from two calls a day to 2000, Telelink has the resources.
Our mission is to leverage our dynamic corporate culture which fosters the growth and success of our entire team, allowing us to deliver a telephone based customer service strategy proven to exceed industry standards and customer expectations while increasing their profits and giving us both a sustainable competitive advantage.
At Telelink we are proud of our accomplishments and are determined to continue to build a quality company that will exceed customer expectations. We will position ourselves for long-term sustainability and maintain our status as an industry leader in the delivery of telephone based customer service.
Call 1-888-693.2255 to learn how over 4 decades of our success can add to your bottom line.
Sydney Ryan
Partner/VP Marketing
Telelink, The Call Centre Inc.
Tuesday, June 9, 2009
Welcome!
WELCOME to the first post of the official Telelink Call Centre blog!
Our aim for this blog is to be an informative, easy way to keep informed about what we do best: talking to your customers about the issues that are important to your business.
We want this to be a great resource for customer and co-workers alike as we share what’s going on in the industry and of course, in our company. At Telelink, we always like to keep on top of what’s happening across the industry—whether it’s in our backyard or on the other side of the world.
So keep checking back as we post on topics like improving Customer Satisfaction, navigating the Customer Experience, handling Employee Issues and lots of company news and updates!
***
In the meantime, let’s get started with an online resource that could easily be applied to any answering service looking to improve their metrics.
We found Call Center Mathematics, a 76 page document about how to best use one simple mathematic formula to plan for optimal call center success. Now, don’t let the idea of using math equations scare you; the guide is written in easy to understand terms and, by its own admission, requires next to no skill in mathematics. Whether or not you choose to integral these teachings into your day to day, it’s interesting food for thought!
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