Why Choose Telelink?

45 Years in Business

At Telelink we are proud of our roots and our beginnings greatly influence the way we do business today. Telelink, The Call Centre Inc., has been providing quality customer service solutions for our clients since 1966. Our founder, Tom Ryan, established the company 45 years ago with one cord board and two telephone secretaries.

From traditional cord boards to the latest automated ACD switch - we've come a long way! One thing hasn't changed though; and that's the way we do business. At Telelink we believe in friendly, courteous service towards our clients and yours. We offer reliable call centre solutions that will exceed your expectations. Our quality management systems ensure consistent telephone experiences; every time. Expansion and scalability meet the needs of all size projects and call centre applications, so you can be assured that Telelink can handle your service requirements, no matter how big or small.

Canadian customer service call centre - ISO 9001:2000 Registered

Our vision for reliable 24/7 telecommunications has grown to become Telelink today - an award-winning, ISO 9001:2000 Registered customer service call centre. We specialize in inbound and outbound telephone support, 24/7, 365 days a year. Our services include order processing, reservations, appointment bookings, emergency response, and off-site reception and market research, satisfaction and opinion surveys and political polling.

Outsourcing solutions add to your bottom line

Want to see your business grow? We have the human resources, technical infrastructure, stability, creditability and expertise to be your long-term strategic partner for your call center services. Telelink offers value, quality, and cost savings to your organization through our inbound and outbound customer care call centre solutions. We are confident that the level of service and competitive pricing that we provide show you our commitment to earning your business.

Trained and professional customer service representatives

A happy workforce is a productive workforce. We are dedicated to the personal and professional development of each and every one of our employees. We foster growth through encouraging incentives, recognizing family values and promoting from within.

Telelink's unique culture allows us to deliver a telephone based customer service strategy proven to exceed industry standards and customer expectations. We believe in honesty, integrity and service. At Telelink we also believe in increasing your profits and giving you a sustainable competitive advantage.

From a cord board and two telephone secretaries to a leading edge call center offering the latest in call centre technology, innovative services and a quality management system achieving ISO 9001:2000 Certification, Telelink is the right choice for your businesses call centre needs.